Motorola
UbiSurf™ SM56 Software Modems
Quick Start User's Guide
2 Preparing the Computer for
Installation
3 Installing the Modem Hardware
4 Installing the Modem on Windows
5 Verifying Correct Installation
8 Changing the Operating System
9 Improving DirectX Speakerphone
Performance and Quality
Motorola's
UbiSurf SM56 modems are available for use on PCI, AC-Link
(including AMR, CNR and MDC), and HDAudio (including
AMOM and MDC) platforms for PC's. The SM56 modem is a feature-rich, 56K modem
at an attractive price.
The SM56
modem provides support for all fax and data fallback modes so that you can:
·
Use
your computer to have Internet access at up to 56 Kbps.
·
Use
your computer to send and receive faxes
at up to 14.4 Kbps.
·
Use
your computer to connect with other analogue modems at up to 33.6 Kbps.
The SM56
modems supports the following Operating Systems based on the hardware form
factor
|
Product Type |
Operating Systems |
|
PCI |
Windows XP 64, Windows XP, Windows 2000, Windows Millennium, Windows 98SE |
|
CNR and MDC (AC-Link) |
Windows XP 64, Windows XP, Windows 2000, Windows Millennium, Windows 98SE |
|
High Definition Audio (HDA) |
Windows XP 64, Windows XP, Windows 2000 |
Note: The modem cannot be used in pure
DOS.
Note: Windows XP, Windows 2000, Windows Millennium and
Windows 98SE require different installation modem packages. The modem package
for one OS might not work on the other OS. Make sure you have the correct modem
installation package before installing.
Computer
OEMs that bundle the SM56 modem can benefit from sizable cost reductions,
hardware reduction, and lower power consumption. End users benefit from quick,
easy and affordable software upgrades, which help them keep current with the
latest communications technology.
Important: The SM56 modems are released in
two category types: Data/Fax and Data/Fax/Voice (or Speakerphone), and each support
a different basic feature-set, as follows:
|
Product Names |
Features |
|
Motorola SM56 Data/Fax Modem |
• All data and fax modes • No telephone answering machine (TAM) • No speakerphone |
|
Motorola SM56 Speakerphone Modem |
• All data and fax modes • Telephone answering machine (TAM) • Full-duplex speakerphone |
You can
check which modem you have by selecting Start->Settings->Control Panel,
and then double click on the Phone and Modem Options (for Windows XP) or
Modems (for Windows 2000, ME, 98SE) icon.
To ensure
problem-free installation ensure that an unused COM port is available. The SM56
install program interrogates lower COM ports (below COM 5) and installs the
modem on the first available and unused port. Although the SM56 functions
perfectly on any available COM port, some communications applications may not
be able to use the modem if it gets installed above COM 4. Refer to the
Troubleshooting section in this document for information on how to force the
modem onto a COM port below COM 5 after install is complete.
Note: This is only needed for the case in which
the user purchased SM56 modem separate from the computer (ie:
buyins a PCI modem from retail). If the modem hardware is already included in
your PC (like in the case of modem-on-motherboard, high definition audio or
AC-link platforms) please ignore this section.
When
purchasing the Motorola modem separate from the PC (like a PCI modem) you will
need to first install the modem hardware.
To ensure problem-free installation verify first that an unused COM port
is available. Then follow the procedure below
to install the SM56 modem hardware:
1. Power down the computer and unplug
its power supply.
2. Open the computer case showing its
motherboard.
3. Locate the connector (PCI, CNR, MDC,
etc.) on the motherboard, and carefully insert the SM56 modem board.
4. Close the computer case and plug its
power supply.
5. Connect the wall jack on the modem
board to an analog phone jack using an RJ-11 phone cable. If your modem board
also has a telephone handset jack, make sure to not plug the telephone line
into that jack. The jacks will be labeled with a little icon and/or text
indicating which is which.
6. Power ON the computer.
Important: When using the SM56 modem, or any
modem for that matter, you should always connect the modem line input to a
direct analog telephone line. This will maximize modem performance by avoiding
any problems introduced by internal PBX systems, etc.
Note: The Install Wizard may vary slightly with different versions of
the operating system and different service packs.
When
starting Windows for the first time, after installing the modem hardware, Plug
and Play (PnP) will detect the new hardware and begin an install wizard for the
modem. The modem is detected as a new Hardware Communications Device or
other similar name. The wizard first looks for the modem information (INF)
file, which is included on Motorola's distribution disk or CD-ROM. This file
contains information about the modem, including device type, device driver
information, as well as the AT command/response sets that it supports. To point the wizard to the correct INF file,
please use the guide below.
|
Product Target OS |
INF Location |
|
Windows XP 64 |
\x64\WXP\smserial.inf |
|
Windows XP |
\x32\W2KXP\smserial.inf |
|
Windows 2000 |
\x32\W2KXP\smserial.inf |
|
Windows Millennium |
\x32\WME\smserial.inf |
|
Windows 98 SE |
\x32\W98\smserial.inf |
Once
pointing to the correct INF file, Windows will copy all the necessary modem
files to the computer and transparently run the necessary installation
routines.
Note: The SM56 modem also installs a modem
Helper utility on the Windows System Tray (right side of the Task Bar). This
application includes real time modem status (dialing, negotiating, connect
rate, etc.), in addition to user access to modem properties, country selection and
language selection. The SM56 installation auto-detects the country from the OS
and defaults to that.
Note: The SM56 modem also has a silent installer in the
main branch of the Motorola disk/CD-ROM named SSETUP.EXE. If you double-click on this file, then the
modem will auto-detect the OS and automatically point windows to the correct
INF files and transparently run the necessary installation routines.
Note: For Speakerphone modems only, Windows finds a second
device after the modem has been installed. Windows notifies you that it has
found a Serial Wave Device for the modem and prompts for a Wave
Device driver. Re-point to the Motorola disk/CD-ROM and click OK. It
finds the INF file and installs the appropriate drivers.
Verifying Modem Software Operation on Windows XP
1. Open the
Windows Control Panel and double click the Phone and Modems Options
icon.
2. Select the
Modems tab ,and single click the COM port that the
Motorola SM56 modem uses
3. Click on
the Properties button.
4. Select the
Diagnostics tab.
5. Click the Query
Modem button
Within a
few seconds a window will appear with the modem responses to various ATI
commands issued to it. If this happens, the modem software is properly
installed and functioning correctly.
Verifying Modem Software Operation on Windows 2000/Millennium/98SE
1. Open the
Windows Control Panel and double click the Modems icon.
2. Select the
Diagnostics tab, and single click the COM port that the Motorola SM56 modem
uses.
3. Click on
the More Info button.
Within a
few seconds a window will appear with the modem responses to various ATI
commands issued to it. If this happens, the modem software is properly
installed and functioning correctly.
Verifying Proper Hardware Operation
To verify
correct SM56 modem hardware operation, you can use the following local analog loopback (LAL) test procedure, as follows:
1. Important: Ensure that the telephone cable is securely
connected at both ends.
2. Open HyperTerminal (or
any terminal application).
3. Optionally, select a
connection name and icon.
4. In the Connect Using
window, select the Motorola SM56 ...... modem. Click OK.
5. Enter a number in the Phone
Number box...any number since we will not be dialing it. Click OK.
6. On the next screen
select Cancel.
7. Enter AT and hit
<Enter>.
8. The response OK
should appear.
9. Enter ATS46 = 23
and hit <Enter>.
10. Enter AT&T1
and hit <Enter>. Wait a few seconds.
11. Type some letters at the
keyboard. If the hardware is functioning correctly, the letters you type appear
on the screen.
12. To exit this test mode,
type +++ in quick succession (note no carriage return) to escape to command
mode. After getting the OK response type ATH <Enter> to
hang up.
If there
is a problem when using the SM56 modem, and your communications application
does not explain the problem, check the following list of symptoms and tips.
·
My Communications Software Cannot Use the Modem at COM 5
Some
communications applications, such as older versions of AOL, do not communicate
with a COM port higher than COM4. Sometimes on Windows 98SE platforms the SM56
install program will not be able to map the modem to a COM port number below
COM5.
·
There is no dial tone
1. Ensure that
the telephone cable is securely connected at both ends.
2. Ensure the
telephone cable is plugged into the correct jack on the modem -- some modems
provide a second jack for handset support.
3. Unplug the
telephone line cable from the computer, and connect it directly to a telephone
from the wall outlet. Check for a dial tone. If there is none, the problem is
in the telephone line or system. Call the service provider.
·
Get An Error Message "Telephone signal not detected,
please check connection "
1. Ensure that
the telephone cable is securely connected at both ends.
2. Ensure the
telephone cable is plugged into the correct jack on the modem -- some modems
provide a second jack for handset support.
3. Unplug the
telephone line cable from the computer, and connect it directly to a telephone
from the wall outlet. Check for a dial tone. If there is none, the problem is
in the telephone line or system. Call the service provider.
·
Get An Error Message “Loop current too high, please close
the application and check the telephone line connection”
When
you try to dial a connection an error message box pops up, indicating that you
are not connected to a proper analog phone line. This is the SM56 digital line
guard feature, which protects against hardware damage if the modem is plugged
into a high current phone outlet -- such as a digital phone jack. The modem
automatically detects the over-current and goes back on-hook before hardware
damage occurs. Check the phone outlet and make sure that it is a real analog
phone line. Try another analog phone jack.
·
I Cannot Hear Call Progress
1. Make sure
your speakers are connected to the speaker output jack on your sound system.
2. Call
progress reporting on the SM56 requires Microsoft DirectX 5.0 (for Win 98SE, WinMe and Win2K) or later be installed on your PC, and that
your sound system/drivers support Microsoft DirectX playback. To test, go into
the SM56 AC-L Modem helper Desktop Tray application and select the Call
Progress tab. Then click the Test button. If you do not hear
anything then your sound system does not support Direct X (or the correct
version). Contact your sound card vendor for driver updates or more information.
·
The modem cannot complete a connection to another modem
1. Ensure that
your modem is dialing the correct number. Ensure that you've specified the
correct area code, if one is required.
2. Determine
whether the remote modem is correctly configured to communicate with
yours.
·
The modem does not answer incoming calls
1. Ensure that
the automatic answer parameter is set to one of the enabled options, using the
ATS0 command (ATS0=1 to answer after one ring, ATS0=2 to answer after two
rings, and so on).
2. Ensure that
no other devices, such as fax or answering machines, are answering calls before
the modem does.
.
·
The modem disconnects during a
connection
1. Ensure that
the telephone cable is securely connected at both ends.
2. Another
phone extension in the house might have been picked up.
·
Data is not transmitted or received for unusually long
periods of time
1. Re-dial the
call. (The telephone line connection may
be poor.)
2. Try another
ISP number, the server could be busy.
·
Streaming applications like RealPlayer stop receiving data
and report "Net Congestion"
This
usually occurs when the ISP, Internet, or streaming host side server is busy
and there are many users competing for bandwidth. It is not a modem problem.
·
You cannot enter tone selections successfully when calling
tone-driven applications
When
dialing a remote system that requires you to enter selections using the
telephone keys, such as a voice-mail depot or bank-account information
provider, you can lengthen the duration of the tones your modem sends, so that
the remote system can detect them better.
To adjust the DTMF tone length, use the command AT+VTDn
(where n specifies the tone duration). Check the SM56 online Help (via
the SM56 Helper application on the Windows Desktop Tray) for a list of
supported AT Commands.
·
The modem does not respond to AT commands
1. Ensure that
your communications software is configured to use the same COM port as the
modem's COM port.
2. Reset modem
parameters to default options by entering AT&F; then re-enter custom
options.
·
The modem responds to commands, but they do not appear on
the screen
Usually this is because the local echo is turn OFF.
Turn it on by issuing ATE1 and hit <Enter>.
·
You've installed a new peripheral device; now the modem does
not work
1. In the
Windows desktop tray, select Start.
2. Select Help.
The Windows Help Topics window appears.
3. Select the Contents
tab.
4. Select If
You Have a Hardware Conflict.
5. A series of
troubleshooting actions appears. Follow
the appropriate sequence.
·
The modem connects; then meaningless characters appear
This
is usually caused by Error correction turned off. To correct:
In Win98/ME:
1. Open the Control
Panel. Double click the Modems icon.
2. Click on
the COM port that the Motorola SM56...Modem is installed on
3. Click on Properties.
4. Select Connection.
5. Click on Advanced.
6. Check the Use
Error Control-Required to Connect box.
In Win2K/XP:
1. Open the Control
Panel. Double click the “Phone and Modem Options” icon.
2. Click on
the Modems Tab
3. Click on
the Motorola SM56...Modem
4. Click on Properties.
5. Click on Advanced.
6. Click
on Change Default Preferences
7. Select “Standard EC” from “Data Protocol” drop down menu.
·
The modem cannot connect; the Error Control option is
selected
The modem may be connecting at a rate higher than
appropriate for the line conditions.
1. Use the
AT%B command to limit the maximum connection rate. (For a list of AT commands,
refer to the on-line User's Guide.)
2. Lower the
rate, using AT commands, until the problem is corrected. You can add AT
commands to do this; refer to the next section.
·
How Do I Add AT Commands Before the Modem Dials My ISP?
1. Open the
Control Panel.
2. Double-click
the “Phone and Modem Options” icon.
3. Click on
once to select the Motorola SM56...Modem.
4. Click on Properties.
5. Select Connection.
6. Click on Advanced.
7. In the Extra
Settings box, chain AT commands as needed. You do not need to enter the AT
prefix, but it will not hurt if you do.
Modem Un-Install Procedure on Windows 98SE and Millennium
1. Open
the Windows Control Panel
2. Double
click the Add/Remove Programs icon.
3. Select
Motorola SM56 Modem Un-install and click Add/Remove.
4. Shut down the computer and remove the modem
board from the computer.
Modem Un-Install Procedure on Windows 2000 and Windows XP
1. Open the
Windows Control Panel
2. Double
click the System Icon.
3. Select the
hardware tab and Select the Device Manager button.
4. Double
Click the Modems item.
5. Right Click
on the Motorola SM56 Modem device and select uninstall from the popup
menu.
6. Shut down
the computer and remove the modem board from the computer.
Modem Upgrade Procedure on Windows 98SE
and Millennium
1. Obtain the
latest driver set from your direct modem supplier.
2. Run the
upgrade utility -- sm56set.exe, and follow the prompts
Modem Upgrade Procedure on Windows 2000 and Windows XP
1. Obtain the
latest driver set from your direct modem supplier.
2. Open the
Windows Control Panel
3. Double
click the System Icon.
4. Select the
Hardware tab and Select the Device Manager button.
5. Double
Click the Modems item.
6. Right Click
on the Motorola SM56 Modem device and select Properties from the popup
menu.
7. Select the
Driver tab and press Update Driver button.
8. Follow the
prompts and point to the location where you have stored the latest driver.
9. Select Yes
when asked to reboot the system.
Modem Rollback Procedure (Windows XP only)
1. Open the
Windows Control Panel
2. Double
click the System Icon.
3. Select the
Hardware tab and Select the Device Manager button.
4. Double
Click the Modems item.
5. Right Click
on the Motorola SM56 Data Fax Modem device and select Properties from
the popup menu.
6. Select the
Driver tab and press Roll Back Driver button.
7. Select Yes
when asked to reboot the system.
The
Motorola SM56 modem supports the following Operating Systems. For some
operating systems the installation packages are the same whereas for others the
packages are different as explained in the following table.
|
Operating Systems |
Installation Package Name |
|
Windows XP 64 |
\x64\W2KXP\ |
|
Windows XP |
\x32\W2KXP\ |
|
Windows 2000 |
\x32\W2KXP\ |
|
Windows Millennium |
\x32\WME\ |
|
Windows 98 SE |
\x32\W98\ |
If you
upgrade from an OS to another, which uses the same driver, the SM56 will
continue to function as before. No new drivers are required. However if you
upgrade to an OS with a different set of drivers, you must get a new set of
drivers for that operating system. Contact your SM56 modem supplier for driver
status and updates. Therefore, if you change from Windows 95/98SE to Windows
2000 and Windows XP you must get a new set of drivers for that operating
system.
Note: This section applies only to the speakerphone
modem which uses Windows Direct X and the PC sound system instead of dedicated
voice hardware (ie: voice CODEC on the modem board).
If your modem is Data/Fax only please ignore this section.
The
following sound system tuning can be done via the Windows Master Volume control
-- double click the speaker icon in the Windows system tray. Please be aware
that different sound systems have
different configuration options, so not all volume and recording windows look
the same or provide you with the same options. Or indeed some of the window and
control names can be different.
Master Volume Control (Playback/Speaker)
All balances should be
muted except for the "Wave Balance" and the "Volume Control
Balance".
Recording Control (Recording/Microphone)
The only balance selected
should be the "Mic Balance". All the other
should not be selected or muted depending on the selections given (somewhat
sound system dependent). To be sure, it is also recommended to keep the levels
of the unselected balances in the recording control window to minimum setting.
Also in case the Microphone gain is too low (rarely) then you can always boost
it up by a multiple of 10dB by going to "Options" and to
"Advanced Controls" and clicking on the "Advanced" icon. In the "Advanced Controls for Mic" window check the boost box and close the window
to boost the microphone level. Conversely,
if the gain of the microphone is too high and you talk too close to the microphone,
then the voice will be saturated and noisy. If this is the case deselect the
"Mic Boost" check box.
If you have a problem with the SM56 modem, ensure that the problem
and its solution are not shown in the Troubleshooting section. If you cannot
resolve it through this list first contact your direct SM56 modem or PC
supplier.
Modem related information should include as much detail as
possible to allow support teams to qualify and reproduce (if necessary) the
problems, including:
Information about your modem:
·
SM56 modem driver version number (find this by recording the
modem's response to the ATI3 command)
Information about your setup:
·
The telephone number you are calling from.
·
The telephone number you are calling to.
·
If performing a lab test, a detailed description of the equipment
used.
·
The remote modem information.
·
Direct external analog telephone line or through a PBX -- use
direct analog lines where possible.
Information about the problem:
·
The actions and steps that you performed.
·
A description of what you saw; be specific.
·
A description of what you expected to see.
·
If possible, a description of what you saw using other modems
under the same conditions.
© Motorola, Inc. 2006
MOTOROLA and the Stylized M
Logo are registered in the U.S. Patent and Trademark Office. All other product
or service names are the property of their respective owners.
Vista, Windows® XP and
Windows® 2000 are registered trademarks of Microsoft Corporation. All other
product or service names are the property of their respective owners.
Readme Latest Updated - April 3, 2006