# Microsoft* Windows*-Specific Issues

Use the information in this table after you have reviewed common problems and solutions.

Problem | Solution
Event viewer message: A device attached to the system is not functioning | If there is a BIOS setting for "Plug and Play OS", it should be set to "NO" for all versions of Microsoft* Windows*.
Install prompting for Prodd.vxd and Prokddp.vxd files in Microsoft Windows 2000 | If you use the Add/Remove Programs icon in the Windows Control Panel to remove an Intel adapter, and then try to install drivers from a later Product CD, you may see a prompt asking for the following files: "Prodd.vxd" "Prokddp.vxd" Microsoft Windows is attempting to install the files associated with the earlier driver, which are not present on the later Product CD. To resolve this problem, finish the installation and choose "Skip" when prompted for a missing file. Instead of removing the driver, update it with the later Product CD. For instructions on updating the adapter driver, see the "Install the Network Drivers" section in this online guide.
Microsoft Windows XP or Microsoft Windows Server* 2003 gives an error "Device cannot start (CODE 10)" when you install or update drivers for your gigabit adapter. | Microsoft Windows XP and Microsoft Windows Server 2003 ship with some older plug-and-play drivers for gigabit adapters present. Windows XP has been known to have trouble replacing a driver file automatically. Updating these drivers with Intel's latest drivers may cause this error message to appear. Rebooting your computer will clear the error and allow you to use the full functionality of your adapter. Disable, then re-enable the adapter in Windows Device Manager.
After upgrading operating systems, Intel® PROSet is no longer available | If you are upgrading a Microsoft Windows operating system and you have Intel PROSet software installed, it will be deleted in the process. You will need to reinstall Intel PROSet.
Terminal Server support | When using Terminal Server, make sure only one session of Intel PROSet is open at any one time. Simultaneous sessions are not supported in Intel PROSet.
The IPv6 protocol does not seem to work after updating adapter drivers on Microsoft Windows 2000 Advanced Servers. | When using Microsoft Windows 2000 Advanced Server SP1 with IPv6 bound to the adapter, you must unbind the IPv6 protocol from the adapter before updating drivers. This is a result of the operating system implementation of the IPv6 protocol. To update an adapter using the IPv6 protocol: Unbind the IPv6 protocol from the adapter. To find the IPv6 setting, click Start > Settings > Control Panel > Network and Dial-Up connections > Local Area Connection <#>, where <#> is the connection number. Right-click the Connection number to open the Adapter Properties dialog box. Clear the IPv6 checkbox then click OK. Update drivers. Bind the IPv6 protocol to the adapter. In the Adapter Properties dialog box, click the IPv6 checkbox. See step one for detailed instructions on finding the IPv6 option.

`Last modified on 5/30/06 2:01p Revision 3`